|If you are unable to locate the jack or you
do not wish to deal with this issue, ask your phone services vendor
to stop in for a service call to install the on hold unit for you.
Once the MOH jack is located on your phone system, determine which
of the two enclosed hookup cables has the correct connector for your
phone system’s MOH jack. It will likely be either an RCA jack, which
uses the cord with the RCA plug on the end, Or it will require a
Plug the correct connector into
the MOH jack on the phone system. Plug the other end of the cable
(which has a mini plug on it) into the “audio out” jack on the
Plug in the USB cable (included with the DP-600) into the wall
transformer (some people call them a “wall wart”) that is also
included with the DP-600. The USB cable is the cable with the two
“squarish” connectors on each end. Only one end (the largest
connector) will fit in the wall transformer. Plug the other end into
the DC jack on the side of the DP-600. BE CAREFUL – you can plug
this connector into the DP-600 upside down, damaging the cable, the
DP-600 or both. When looking at the top of the DP-600 (the side with
the label on it) - the correct part of the cable should have a small
arrow on it.
Plug the power transformer into a wall outlet to provide electricity
to the on hold unit. Best to plug it into a surge strip or
Uninterruptible Power Supply (UPS) if you have one for your phone
system – that will protect the DP-600 from power surges.
After about 20 seconds, the DP-600 will begin to play. Flip the
on\off switch on the DP-600 to “on,” and you should hear sound from
the monitor speaker on the DP-600. You can adjust the volume with
the control on the same side of the DP-600 and the on\off switch.
The next step is to set the volume that callers on hold hear – which
has nothing to do with the volume YOU hear on the DP-600’s monitor
speaker. Shut off the on\off switch for the monitor speaker so you
aren’t confused about what you are hearing. Call yourself and have
someone in your office put you on hold. Go back to the DP-600 and
adjust the volume to a pleasing level on the phone. Best NOT to
check the volume on a cell phone – a cell phone will not give you an
accurate example of the true volume a typical caller on hold hears.
The most common error made in this process is to set the volume of
the DP-600 too high. When in doubt, turn the DP-600 volume down. The
DP-600 is very sensitive – and volume set too high will result in
fuzziness and even distortion. Turn the volume down to achieve the
best possible sound on the phone.
In some cases, business telephone systems have an INTERNAL MOH
volume control – in other words, the phone system has its own volume
inside the main phone system box. Some phone systems do not have
this internal volume, so don’t worry if yours doesn’t. If yours
does, however, try to locate it – it will be labeled “music” or “moh”.
Turn that volume all the way up. Then back it off slightly. Then go
back to the DP-600 and set the final volume. As mentioned earlier –
if you don’t wish to deal with this issue, call your phone provider
to do it for you. In most cases we are unable to advise you on this
issue, because there are dozens, if not hundreds of phone systems in
the world. Best to get help from the professional who knows your
system best if you run into a problem. The bottom line is – if you
hear the recording playing from the DP-600’s monitor speaker, the
DP-600 is working fine. The issue is connecting it to your phone